Thinkerbox offers flexible Service Agreements for IT Support, which include: Hardware Maintenance, Operating System Support, Network Support, (Network Operating System & Network Infrastructure Support), Backup Software Support, Antivirus Software Support & Application Software Support.
Hardware Maintenance: The standard Maintenance Agreement specifies a maximum response time and provides on-site repair with all parts, labour and travel costs included. Loan equipment is available if on-site repair is not achieved, to ensure that the client's business is not affected by lack of facilities.
Response Times: Provision of a service engineer on site within four hours of receipt of logging a fault call .
Server Maintenance: Includes power lead / power adaptor, standard keyboard & mouse, monitor, basic speakers. Also includes, as required, post hardware failure re-installation of customer supplied operating system (Microsoft Windows Servers and Apple OS X Servers) and re-installation of customer supplied drivers for devices installed within the computer, and for peripheral devices listed on the Agreement Schedule.
Computer Maintenance: Includes power lead / power adaptor, standard keyboard & mouse, monitor, basic speakers. Also includes, as required, post hardware failure re-installation of customer supplied operating system (Microsoft Windows and Apple OS X) and re-installation of customer supplied drivers for devices installed within the computer, and for peripheral devices listed on the Agreement Schedule.
Printer Maintenance & Peripheral Maintenance: Includes power lead / power adaptor. Includes, as required, post hardware failure re-installation of customer supplied driver software into Computer Equipment listed on the Agreement Schedule.
Network Infrastructure Maintenance provides maintenance and IT support cover for patch panels, patch leads, fixed cabling, wall sockets, fly leads and the networking functionality of client PC's, Laptops and Network Printers. (Installation and configuration of customer supplied network client software for server operating systems listed on the Agreement Schedule.)
